Frequently Asked Questions
WHAT IS THE BEST WAY TO CONTACT THE LA PRADA EVENT PLAZA?
Due to the volume of ticket sales, the best way to contact is to complete the contact information form. (include your phone number)
I received two confirmations.
Only duplicated orders will be refunded. Reply to the confirmation email you wish to cancel and state that it is a duplicate order. You will be sent confirmation of cancellation shortly thereafter. It may take up to 3 days to be recorded on your credit card account.
PROBLEMS WITH ORDERING ONLINE
I click SUBMIT on my order, but nothing happens.
1. Verify all information entered is correct.
2. Look for a Warning Sign with an Exclamation Mark that is indicating an error for that line of information.
3. Make sure ALL information is filled in. IF NOT, the order cannot be processed. That includes questions being asked.
4. Make sure your credit card is MasterCard, Visa or Discover. We DO NOT ACCEPT American Express.
5. If you are still having problems, complete contact information form (include your phone number).
CHANGE DATE OF TICKETS
I ordered tickets for Saturday, but I want to change it to Sunday.
Tickets are good for one-day admission and can be used on any day of the event it is intended for. You do not need to contact us, UNLESS your ticket has assigned seating.
Can I bring my dog to the festival?
Sorry, no pets are allowed in the festival site (except for service animals).
Can I bring outside food/drinks?
No backpacks, picnic coolers, baskets, outside food or drinks allowed in the festival site. All food and beverage items must be purchased at the festival.
Can I bring my folding chair?
Folding chairs are permitted in designated area. No tents, gazebos, etc.